Customer feedback is essential to any company and often product or service improvements can be discovered after that engagement with customers. That’s also true within the settlement planning business. Our partners at AIG/American General gathered customer insights from recent surveys and here on Ringler Radio, we’re going to hear the details. Host Larry Cohen and co-host, Melissa Price, Ringler’s new Chief Strategy and Business Development Officer talk with Gina McCall, CSSC, Director of Marketing and Strategic Initiatives for American General Life Insurance Company about what customers are saying.